What Aeroflot passengers complain about (except prices)
According to passengers, flight attendants snap, allow themselves rude statements, and do not respond to requests.
3. Rude staff
The most common complaint is the attitude of Aeroflot employees. Many of them, starting from the front desk, do not suffer from customer focus. According to passengers, flight attendants snap, allow themselves rude statements, and do not respond to requests. And the airline representatives at the airport, who are responsible for solving problems, are indifferent and indifferent. Several forums describe situations when the plane took off earlier or moved the gates, but announced this only on the speakerphone, without duplicating the information on the scoreboard. Because of this, dozens of people could not get on board, and then waited for hours at the information desk, trying to get at least some advice. Employees simply brushed them aside and offered to buy new tickets for their money.
What else to read on the topic
15 things that not to be done on an airplane
Is it possible to smoke discreetly on an airplane? (Spoiler alert: don't)
The flight attendant explained what the signals we hear during the flight mean
4. Inconvenient and outdated site
The last point is the icing on the cake. Indeed, the Aeroflot website has a completely impractical design, a crooked ticket search, the need to fill in a bunch of fields for a long time, and incomprehensible navigation. To make a purchase, you need to spend at least half an hour on the site and be pretty nervous – users express their opinion.